The Automated Answering Service Perspective
With respect to outsourcing job functions, one such kind of job service design is the answering service which takes phone calls, appointments and customer inquiries, thus substituting the normal tasks of an in-house receptionist. With respect to the types of answering services that may be adapted, there are two: live answering services which hires a human operator to take the company’s calls, and the automated answering service, which is designed to require the caller to choose a recorded menu option to put his/her call through.
A real cost-saving facility, the automated answering service can do multiple tasks, depending on the specific preferences of a business company, a common one is appointment scheduling backed up by a reminder and confirmation call service. It can also be tapped on customer service call where it instructs customers on procedures for troubleshooting or on case management applications. Another great feature of an automated answering device is that it can be programmed to make route calls to persons concerned reminding them on a maintenance scheduled appointment.
The automated answering device can also be designed to render a telemarketing inbound service which is to take calls from potential clients and record information from this transaction. A business company can also require the automated answering device to be equipped with an integrated voice response system where it forwards the caller to say his/her message to an automated and customized voicemail box and the voicemail message can be sent to a specified email address. Finally, for meticulous clients, who wants exclusivity, the automated answering service can also be tapped to render its service availability in different geographic locations at the same time.
Many companies are realizing the full potential of an automated answering service advantage which includes the benefit of saving expenses instead of hiring a receptionist or additional staff. Providing for such a service helps to build a professional and established image to your business, taking calls in an efficient manner accompanied by menu guides and options that can be customized according to the business company’s preference. One beneficial advantage is that the company’s personnel can channel more of their work time to their respective job functions, instead of answering inbound calls.
Through telecommunication, an automated answering service can provide an opportunity to immediately communicate with personnel stationed in remote areas, thus reducing waiting time. A company does not have to further invest on additional phone hardware, when adapting this type of service, as the system is sufficient enough. When there is need to update the system, such as adding information boxes or changing the information in the existing call boxes, changing options on call forwarding, record new phrases of greetings, or adding new extensions in your company’s department, it easy and convenient to do so.